Terms of Service

1. The service

LaunchSite OS is software that helps health and wellness coaches manage clients, programming, and communication. It is a tool for coaches; it is not a medical device and does not provide medical advice.

2. Eligibility and accounts

• You must be at least 18 and able to form a binding contract.
• You are responsible for the accuracy of your account information and for safeguarding your credentials.
• You are responsible for all activity under your account.

3. Coach eligibility and responsibilities

• Wellness use only. LaunchSite OS is a wellness and coaching tool, not a medical service, and is not a HIPAA “covered entity” or “business associate.” By using it you represent that you are not a HIPAA covered entity (or a business associate acting for one), and that you will not use the platform to carry out HIPAA‑covered transactions (e.g. insurance billing) or to create, receive, or process Protected Health Information (PHI) on a covered entity’s behalf. LaunchSite OS, LLC does not enter into Business Associate Agreements. If your use requires a BAA, the platform is not for you.
• Coaches are responsible for obtaining all consents and authorizations their jurisdiction requires to collect and process client information through the platform, and for handling it consistent with applicable consumer‑privacy and consumer‑health‑data laws.
• Coaches are solely responsible for the appropriateness of the programs, supplements, and guidance they create for clients, and will refer prescriptions, diagnoses, and lab orders to a licensed physician.

4. Medical disclaimer

The platform and any AI‑assisted suggestions are informational and do not constitute medical advice, diagnosis, or treatment, and are not a substitute for professional medical judgment. Clients should consult a qualified healthcare provider for medical concerns.

5. Acceptable use

• Do not misuse the platform, attempt to access data you are not authorized to access, or circumvent security or access controls.
• Do not upload unlawful content or use the platform to violate any person's privacy or rights.
• Do not reverse engineer, resell, or scrape the platform except as permitted by law.

6. Fees and subscriptions

Paid plans are billed in advance on a recurring basis as described at checkout. Fees are non‑refundable except as required by law or expressly stated. We may change pricing with prior notice effective on your next billing cycle.

7. Your data and ours

You retain ownership of the content and client data you put into the platform. You grant LaunchSite OS, LLC a limited license to host and process it solely to provide the service. We own the platform, software, and brand. Our handling of personal information is described in our Privacy Policy.

8. Service availability

We work to keep the platform reliable but do not guarantee uninterrupted availability. We may modify or discontinue features with reasonable notice.

9. Termination

You may cancel at any time. We may suspend or terminate access for violation of these Terms or to protect the platform or its users. On termination, you may request export of your data within a reasonable period, after which it may be deleted.

10. Disclaimers

The platform is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, LaunchSite OS, LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, and our total liability for any claim will not exceed the amounts you paid for the service in the 12 months before the claim.

12. Indemnification

You agree to indemnify and hold LaunchSite OS, LLC harmless from claims arising out of your use of the platform, your content, or your violation of these Terms or applicable law, including claims by your clients.

13. Governing law

These Terms are governed by the laws of Kentucky, USA, without regard to conflict‑of‑laws rules. Disputes will be resolved in the courts located in Kentucky, USA.

14. Changes

We may update these Terms; material changes will be posted here with a revised "Last updated" date and, where appropriate, notice to you. Continued use constitutes acceptance.

15. Contact

Questions about these Terms: support@launchsite-os.com · LaunchSite OS, LLC.

This document is provided as a starting template and is not legal advice. Have a qualified attorney review and adapt it for your business before publishing.